Support & Response Times

We are here to assist you with any inquiries regarding our collections, orders, or garment specifications. Our team aims to respond within the defined service levels below. For common questions, please visit our FAQ section.

Email Support

info@secretlevelclothing.com — Response within 24 hours on business days.

Phone Support

+1.469.609.5824 — Available Monday to Friday, 9 AM – 6 PM EST.

Live Chat

Instant assistance during business hours via our website chat.

SLA – Standard

First response within 4 hours for urgent production inquiries.

SLA – General

All other requests are answered within 24 hours.

FAQ

Visit our FAQ page for quick answers about shipping, returns, and sizing.

Get in Touch

Reach out to us for inquiries about our collections, production methods, or design documentation. We are here to assist you.

Address

2003 Angie Inlet Suite 933

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Get in Touch

Reach out to discuss your apparel design needs, material inquiries, or collection collaborations.

Clarifications & Definitions

This section outlines the terms, definitions, and conditions that govern the interpretation of our product descriptions, material specifications, and fabrication workflows. These clarifications are intended to prevent ambiguous interpretations and ensure a consistent understanding of our apparel documentation.

A garment construction module refers to the documented sequence of assembly steps, including cutting, stitching, and finishing processes, as defined in our fabrication workflows. Each module is a self-contained unit of production information.

Material specifications are detailed descriptions of textile properties, including fiber content, weave type, weight, and finishing treatments. These are sourced from verified supplier data and are subject to revision with updated documentation.

Product categories classify our clothing collections based on design intent, fabric type, and intended use. Examples include outerwear, tops, bottoms, and accessories. Each category has its own set of design parameters and production guidelines.

Fabrication workflows are provided as technical documentation for production reference. They represent standard operating procedures but do not constitute a contractual agreement. Any specific production requirements should be formalized in a separate agreement.

Visual presentations, including photographs and digital renderings, are for illustrative purposes. Actual garment appearance may vary due to screen calibration, fabric dye lots, and manufacturing tolerances. Refer to material swatches for accurate color and texture.